Globe Telecom recently launched the first comprehensive online telco community in the Philippines that will enable both Globe and non-Globe users to explore, answer, and learn about its products and services.
Powered by Lithium Technologies, the world leader in Social Customer Experience, the Globe Community (community.globe.com.ph) is a social portal uniquely designed to encourage knowledge-sharing of Globe products and services with other users on various topics like account-related concerns, service-usage tips, and other topics about its products and services.
“At Globe, providing superior customer experience is at the core of everything we do. Nowadays people turn to online channels to search for help on problems and concerns any time of the day or night. That is why we have come up with a dedicated forum that will be an avenue for Globe customers or potential customers to interact, discuss, and resolve Globe related concerns and topics,” said Globe President and Chief Executive Officer Ernest Cu.
To register, a user can go to community.globe.com.ph, click on either the ‘Register’ or ‘Connect to Facebook’ from the top-right section of the website. Once registered simply click on ‘Join the Conversation’ to login.